JuanPlus Privacy Policy – How We Protect Your Personal Data

1Introduction

JuanPlus ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at juanplus.click. We understand that trust is the foundation of any good relationship — and when it comes to financial and personal data, that trust needs to be earned through consistent, transparent, and responsible data handling practices.

This Privacy Policy explains what personal data JuanPlus collects from Filipino players, the purposes for which that data is used, how it is stored and protected, and the rights available to you under the Republic Act No. 10173, commonly known as the Philippine Data Privacy Act of 2012 (DPA). JuanPlus is registered with the National Privacy Commission (NPC) as a personal information controller.

By creating a JuanPlus account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, please discontinue use of the JuanPlus platform.

2Personal Data We Collect

JuanPlus collects only the personal data that is necessary to provide our services to you, comply with legal and regulatory requirements, and maintain the security and integrity of our platform. The categories of personal data we collect are set out below.

JuanPlus does not collect sensitive personal information — as defined under the DPA — such as health records, political opinions, or biometric data, except where explicitly required by regulatory authorities for specific verification purposes, and only with your informed consent.

3How We Collect Your Data

JuanPlus collects personal data through the following channels and interactions:

• Account registration: You provide identity and contact data directly when creating your JuanPlus account through the registration form.
• KYC verification: You submit identity documents (such as a Philippine passport, driver's licence, or national ID) to complete identity verification before withdrawals are processed.
• Deposits and withdrawals: Financial data is collected when you initiate transactions through GCash, Maya, bank transfers, or card payments. JuanPlus does not store complete payment credentials — only the reference information necessary to process and record transactions.
• Platform usage: Technical data including your IP address, device information, and gaming activity is automatically collected as you use the JuanPlus platform.
• Customer support interactions: When you contact our support team via live chat, email, or other channels, the content of those communications is stored for service quality, training, and dispute resolution purposes.
• Cookies and tracking technologies: JuanPlus uses cookies and similar technologies as described in Section 9 of this policy.
• Third-party sources: In limited circumstances, JuanPlus may receive data about you from fraud prevention services, payment processors, or identity verification partners to supplement our own records for security and compliance purposes.

4How We Use Your Personal Data

JuanPlus uses the personal data we collect for specific, legitimate purposes only. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary uses of your personal data at JuanPlus are:

• Account creation and management: To set up and maintain your JuanPlus player account, verify your identity, and manage your preferences and settings.
• Service delivery: To provide access to games, process bets, record game outcomes, calculate and credit winnings, and maintain your transaction history.
• Payment processing: To execute deposits and withdrawals via GCash, Maya, bank transfers, and other supported payment methods, and to verify that payment accounts belong to the registered account holder.
• Identity and age verification: To confirm that you are who you say you are, that you are at least 18 years of age, and that your account is not being used fraudulently by another person.
• Regulatory compliance: To fulfil our obligations under Philippine gaming law, anti-money laundering regulations, and the Data Privacy Act, including reporting obligations to regulatory bodies where required.
• Fraud prevention and security: To monitor account activity for signs of fraud, multi-accounting, money laundering, or other prohibited conduct, and to protect the platform and our player community.
• Responsible gaming: To monitor gaming patterns, apply any self-imposed limits you have set, flag potentially problematic gaming behaviour, and provide responsible gaming support where needed.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and improve our support quality.
• Platform improvement: To analyse usage patterns, fix technical issues, develop new features, and improve the overall JuanPlus player experience.
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You can opt out at any time.

5Legal Basis for Processing

Under the Philippine Data Privacy Act, JuanPlus processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, gaming regulatory requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests do not override your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where JuanPlus has obtained your explicit consent. You may withdraw this consent at any time.

6Data Sharing & Disclosure

JuanPlus does not sell your personal data to any third party. We share data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: We share necessary transaction data with GCash, Maya, GrabPay, BDO, BPI, UnionBank, and Visa/Mastercard to process your deposits and withdrawals. These providers are bound by their own privacy policies and Philippine data protection regulations.
• Identity verification providers: KYC verification services that assist in verifying your identity and age as required by gaming regulations.
• Game providers: Pragmatic Play, NetEnt, Play'n GO, Big Time Gaming, and other licensed game providers receive limited technical data (such as session tokens) to enable their games to function within the JuanPlus platform. They do not receive your personal identity information.
• Fraud prevention services: We may share data with industry fraud prevention networks to protect against account fraud and money laundering, where required to protect JuanPlus and its player community.
• Regulatory and legal authorities: JuanPlus will disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent authorities where required by law or valid legal order.
• Successors: In the event that JuanPlus is acquired, merged, or its assets transferred, player data may be disclosed to the acquiring entity as part of that transaction, subject to the same privacy protections.

All third parties who receive personal data from JuanPlus are required to handle it securely, use it only for the specified purpose, and comply with the Philippine Data Privacy Act.

7Data Retention

JuanPlus retains your personal data for as long as your account is active and for a period after closure as required by law and legitimate business purposes. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years after the transaction date, as required by Philippine AML law and tax regulations.
• Gaming activity records: Retained for 2 years after the date of the activity, or longer where required for regulatory reporting or dispute resolution.
• Customer support communications: Retained for 2 years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.
• Technical and cookies data: Session data is deleted upon logout; persistent tracking data is retained for up to 12 months.

When data is no longer required for its stated retention period, JuanPlus securely deletes or anonymises it using industry-standard data destruction practices.

8Data Security

JuanPlus implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS 1.3 encryption for all data in transit between your device and JuanPlus servers.
• AES-256 encryption for sensitive data stored in our databases.
• Role-based access controls ensuring only authorised personnel with a specific business need can access player data.
• Multi-factor authentication for JuanPlus staff accessing backend systems.
• Regular security audits and penetration testing by qualified third-party security specialists.
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure.
• Incident response procedures — in the event of a data breach affecting your rights, JuanPlus will notify the National Privacy Commission within 72 hours and affected players within a reasonable timeframe, as required by the DPA.

9Cookies & Tracking Technologies

JuanPlus uses cookies and similar technologies to enable platform functionality, improve user experience, and collect analytical data about platform usage. The types of cookies used are:

• Strictly necessary cookies: Required for the platform to function — including session management, security tokens, and login state. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences and settings such as language, preferred games, and display options to provide a more personalised experience.
• Analytical cookies: Collect anonymised data about how players navigate and use the JuanPlus platform, which helps us identify and fix issues and improve the experience over time.
• Marketing cookies: Used only if you have consented to receive personalised promotions. These help JuanPlus show you offers relevant to your gaming preferences.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the JuanPlus platform. For analytical and marketing cookies, you can also withdraw consent through your JuanPlus account settings at any time.

10Your Data Rights Under Philippine Law

As a JuanPlus player based in the Philippines, you have the following rights under the Data Privacy Act of 2012. JuanPlus is committed to honouring all of these rights promptly and without unnecessary friction.

To exercise any of these rights, contact JuanPlus via live chat or at support@juanplus.click. We will respond within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11Children's Privacy

JuanPlus is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If JuanPlus becomes aware that a person under 18 has created an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed the JuanPlus platform using false information, please contact our support team immediately so we can investigate and take appropriate action.

12Marketing Opt-Out

If you have opted in to receive marketing communications from JuanPlus — including promotional emails, SMS notifications about bonuses, and platform updates — you can withdraw that consent at any time. Your options are:

• Click the unsubscribe link in any marketing email from JuanPlus.
• Update your notification preferences in your JuanPlus account settings.
• Contact our support team via live chat or at support@juanplus.click to request removal from all marketing lists.

Opting out of marketing communications does not affect important service communications related to your account, transactions, or security alerts — you will continue to receive those regardless of your marketing preferences.

13Changes to This Policy

JuanPlus reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

For material changes — those that significantly affect how we handle your personal data or your privacy rights — JuanPlus will notify registered players via email or a prominent platform notice at least 7 days before the changes take effect. Continued use of the JuanPlus platform after the effective date of any changes constitutes acceptance of the updated policy.

We encourage you to review this page periodically so you remain informed about how JuanPlus protects your personal data. If you have questions about any update, contact our Data Protection Officer.

14Contact Us & Data Protection Officer

JuanPlus has appointed a Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, contact us through any of the following channels:

If you are not satisfied with JuanPlus's response to a privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).